REFUND POLICY

REFUND PROCESSING TIMES

Refunds can take up to 3-5 business days to reach your credit card/bank account, depending on the financial institution. 

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REQUESTING A REFUND

To request a refund for a Sensory Room or Soft Play booking:

1. Log into your Account via the website.

2. Click onto 'My Bookings' and select the session you'd like to cancel.

3. Click the down arrow on the right side of the session.

4. Click 'Cancel'.

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Cancelling a booked session

Follow the instructions above to cancel a booked session. Please do this at least 24 hours before the session starts. Any cancellations made after this point will not be refunded. ​

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Changes to our refund policy

We keep our refund policy under regular review, and we will place any updates on this webpage.

This refund policy was last updated on 1st August 2023.

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